En Mai 2024, Dongqi Grue designed and produced two LD-type 10-ton single-beam overhead cranes and two LH-type 20-ton double-beam overhead cranes for a customer in Indonesia. This was the first time that the customer purchased crane equipment from Dongqi Crane. With its rich experience in manufacturing cranes, Dongqi Crane completed the production task in just one month. Due to Indonesian policy reasons, the customer did not purchase the main beam when purchasing these four overhead cranes. For the special situation of Indonesian customers, Dongqi Crane can provide customers with detailed technical guidance on the installation of the main beam and the connection with other parts of the crane. If necessary, technicians can also be dispatched to the customer’s location for on-site guidance and support to ensure the correct installation of the main beam.
As globalization deepens, Chinese companies are increasingly cooperating with overseas customers. Dongqi Crane, as a well-known domestic lifting equipment manufacturer, has always been committed to providing customers with efficient and customized lifting solutions. In 2024, Dongqi Crane successfully manufactured and delivered two LH-type 20-ton double-beam overhead cranes and two LD-type single-beam overhead cranes to an Indonesian company. This cooperation not only demonstrated Dongqi Crane’s outstanding strength in the field of lifting equipment manufacturing, but also demonstrated its flexibility and efficiency in solving customers’ special needs.
In the process of purchasing these four overhead cranes, Indonesian customers encountered a more difficult problem. Due to the particularity of Indonesia’s domestic policies, customers cannot directly purchase complete equipment including the main beam when purchasing cranes. This means that customers need to find a suitable main beam supplier on their own after purchasing the crane, which undoubtedly increases the complexity and time cost of procurement. At the same time, customers also expressed great concern and concern about the compatibility and matching degree of the main beam with other parts of the crane.
Faced with customers’ special needs and concerns, Dongqi Crane demonstrated strong professional capabilities and service awareness.
Après l'apprentissage sur les besoins des clients, Dongqi Grue rapidement mis sur pied une équipe technique pour ajuster la conception de la grue pour s'assurer que la grue peut encore maintenir un excellent niveau de performance et de stabilité sans le faisceau principal. Dans le même temps, Dongqi Grue fournit également à ses clients avec un guide détaillé pour l'achat du faisceau principal d'aider les clients à comprendre comment choisir le faisceau principal, qui correspond à la grue, permettant ainsi d'assurer la compatibilité et la sécurité de l'ensemble de l'équipement.
Time is money, and the delivery cycle is crucial for Indonesian customers who are in urgent need of equipment. Dongqi Crane fully utilized its production capacity and resource advantages while ensuring product quality, and completed the production of these 4 cranes in less than a month. This efficient delivery speed not only won the praise of customers, but also added a strong stroke to Dongqi Crane’s reputation in the overseas market.
Après la grue, la production a été achevée, Dongqi Grue également fourni à des clients avec un système complet de support technique et service après-vente. De l'installation et de la mise en service de l'équipement à la fin de l'entretien, Dongqi Grue envoyé des techniciens professionnels pour suivre et guider l'ensemble du processus. Ceci garantit non seulement le fonctionnement normal de l'équipement, mais aussi aide les clients à résoudre les divers problèmes rencontrés lors de l'utilisation, de vraiment rendre les clients sans soucis et assuré.
The successful cooperation with Indonesian customers once again proves the outstanding strength and professional level of Dongqi Crane in the field of lifting equipment manufacturing. In the face of customers’ special needs and challenges, Dongqi Crane always adheres to customer-centricity and creates value for customers with efficient and customized solutions. In the future, Dongqi Crane will continue to uphold this concept, provide global customers with more high-quality and efficient lifting solutions, and help customers achieve greater development.
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