Pada Mei 2024, Dongqi Crane designed and produced two LD-type 10-ton single-beam overhead cranes and two LH-type 20-ton double-beam overhead cranes for a customer in Indonesia. This was the first time that the customer purchased crane equipment from Dongqi Crane. With its rich experience in manufacturing cranes, Dongqi Crane completed the production task in just one month. Due to Indonesian policy reasons, the customer did not purchase the main beam when purchasing these four overhead cranes. For the special situation of Indonesian customers, Dongqi Crane can provide customers with detailed technical guidance on the installation of the main beam and the connection with other parts of the crane. If necessary, technicians can also be dispatched to the customer’s location for on-site guidance and support to ensure the correct installation of the main beam.
As globalization deepens, Chinese companies are increasingly cooperating with overseas customers. Dongqi Crane, as a well-known domestic lifting equipment manufacturer, has always been committed to providing customers with efficient and customized lifting solutions. In 2024, Dongqi Crane successfully manufactured and delivered two LH-type 20-ton double-beam overhead cranes and two LD-type single-beam overhead cranes to an Indonesian company. This cooperation not only demonstrated Dongqi Crane’s outstanding strength in the field of lifting equipment manufacturing, but also demonstrated its flexibility and efficiency in solving customers’ special needs.
In the process of purchasing these four overhead cranes, Indonesian customers encountered a more difficult problem. Due to the particularity of Indonesia’s domestic policies, customers cannot directly purchase complete equipment including the main beam when purchasing cranes. This means that customers need to find a suitable main beam supplier on their own after purchasing the crane, which undoubtedly increases the complexity and time cost of procurement. At the same time, customers also expressed great concern and concern about the compatibility and matching degree of the main beam with other parts of the crane.
Faced with customers’ special needs and concerns, Dongqi Crane demonstrated strong professional capabilities and service awareness.
Setelah mengetahui tentang kebutuhan khusus pelanggan, Dongqi Crane dengan cepat membentuk tim teknis untuk menyesuaikan desain crane untuk memastikan bahwa crane tetap dapat mempertahankan kinerja dan stabilitas yang sangat baik tanpa balok utama. Pada saat yang sama, Dongqi Crane juga menyediakan panduan terperinci kepada pelanggan untuk membeli balok utama untuk membantu pelanggan memahami cara memilih balok utama yang cocok dengan derek, sehingga memastikan kompatibilitas dan keamanan seluruh peralatan.
Time is money, and the delivery cycle is crucial for Indonesian customers who are in urgent need of equipment. Dongqi Crane fully utilized its production capacity and resource advantages while ensuring product quality, and completed the production of these 4 cranes in less than a month. This efficient delivery speed not only won the praise of customers, but also added a strong stroke to Dongqi Crane’s reputation in the overseas market.
Setelah produksi derek selesai, Dongqi Crane juga menyediakan dukungan teknis dan layanan purna jual yang komprehensif kepada pelanggan. Dari pemasangan dan commissioning peralatan hingga perawatan selanjutnya, Dongqi Crane mengirim teknisi profesional untuk melacak dan memandu seluruh proses. Ini tidak hanya memastikan pengoperasian normal peralatan, tetapi juga membantu pelanggan memecahkan berbagai masalah yang dihadapi selama penggunaan, benar-benar membuat pelanggan bebas khawatir dan terjamin.
The successful cooperation with Indonesian customers once again proves the outstanding strength and professional level of Dongqi Crane in the field of lifting equipment manufacturing. In the face of customers’ special needs and challenges, Dongqi Crane always adheres to customer-centricity and creates value for customers with efficient and customized solutions. In the future, Dongqi Crane will continue to uphold this concept, provide global customers with more high-quality and efficient lifting solutions, and help customers achieve greater development.
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