2024年5月、 Dongqiクレーン designed and produced two LD-type 10-ton single-beam overhead cranes and two LH-type 20-ton double-beam overhead cranes for a customer in Indonesia. This was the first time that the customer purchased crane equipment from Dongqi Crane. With its rich experience in manufacturing cranes, Dongqi Crane completed the production task in just one month. Due to Indonesian policy reasons, the customer did not purchase the main beam when purchasing these four overhead cranes. For the special situation of Indonesian customers, Dongqi Crane can provide customers with detailed technical guidance on the installation of the main beam and the connection with other parts of the crane. If necessary, technicians can also be dispatched to the customer’s location for on-site guidance and support to ensure the correct installation of the main beam.
As globalization deepens, Chinese companies are increasingly cooperating with overseas customers. Dongqi Crane, as a well-known domestic lifting equipment manufacturer, has always been committed to providing customers with efficient and customized lifting solutions. In 2024, Dongqi Crane successfully manufactured and delivered two LH-type 20-ton double-beam overhead cranes and two LD-type single-beam overhead cranes to an Indonesian company. This cooperation not only demonstrated Dongqi Crane’s outstanding strength in the field of lifting equipment manufacturing, but also demonstrated its flexibility and efficiency in solving customers’ special needs.
In the process of purchasing these four overhead cranes, Indonesian customers encountered a more difficult problem. Due to the particularity of Indonesia’s domestic policies, customers cannot directly purchase complete equipment including the main beam when purchasing cranes. This means that customers need to find a suitable main beam supplier on their own after purchasing the crane, which undoubtedly increases the complexity and time cost of procurement. At the same time, customers also expressed great concern and concern about the compatibility and matching degree of the main beam with other parts of the crane.
Faced with customers’ special needs and concerns, Dongqi Crane demonstrated strong professional capabilities and service awareness.
Dongqiクレーンは、顧客の特殊なニーズを把握した後、すぐに技術チームを組織してクレーンの設計を調整し、メインビームがなくてもクレーンが優れた性能と安定性を維持できるようにしました。同時に、Dongqiクレーンは顧客にメインビームの購入に関する詳細なガイドも提供し、クレーンに合ったメインビームの選択方法を顧客に理解してもらい、設備全体の互換性と安全性を確保しています。
Time is money, and the delivery cycle is crucial for Indonesian customers who are in urgent need of equipment. Dongqi Crane fully utilized its production capacity and resource advantages while ensuring product quality, and completed the production of these 4 cranes in less than a month. This efficient delivery speed not only won the praise of customers, but also added a strong stroke to Dongqi Crane’s reputation in the overseas market.
クレーンの生産が完了した後、Dongqi クレーンは顧客に包括的な技術サポートとアフターサービスも提供しました。機器の設置と試運転からその後のメンテナンスまで、Dongqi クレーンはプロの技術者を派遣してプロセス全体を追跡および指導しました。これにより、機器の正常な動作が保証されるだけでなく、使用中に遭遇するさまざまな問題の解決にも役立ち、顧客が本当に心配せずに安心できるようになります。
The successful cooperation with Indonesian customers once again proves the outstanding strength and professional level of Dongqi Crane in the field of lifting equipment manufacturing. In the face of customers’ special needs and challenges, Dongqi Crane always adheres to customer-centricity and creates value for customers with efficient and customized solutions. In the future, Dongqi Crane will continue to uphold this concept, provide global customers with more high-quality and efficient lifting solutions, and help customers achieve greater development.
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