Recently completed an order for electric hoists with an engineering company in Dubai, UAE. The customer hopes to use the electric hoist in the construction of a tunnel project, so the construction period is relatively urgent, and it is hoped that it can be transported by air. In the description of the order product, the customer wrote in the email very detailed, such as the lifting height of the electric hoist, voltage, and what kind of crane beam needs to be matched, so we quickly sent the customer a quotation for the electric hoist . Later, the customer replied that they needed two design schemes connected together, and hoped that they could prepare two more schemes for selection.
After the hard work of the technicians, our sales manager finally provided the customer with 3 different tonnage solutions and asked the customer what else they need. In the subsequent communication, the customer stated that the two gourds need to work independently, and hoped that we could provide the contact information of our partners in Dubai to confirm our strength. Finally, we contacted our local partner and finally gained the trust of the customer.
After this case, we realized the importance of trust in the process of ordering. Although we have had crane services in the UAE for nearly ten years, there are still many new customers who do not know us. In addition to ensuring the quality of the product, the service process must be sincere and responsible for customers. If you have any questions or needs about the electric hoist, please feel free to contact us Email: sales010@cranesdq.com, we shall do our best to serve you.
In this order, we recommended the LC payment method to the customer ("LC is the abbreviation of "Letter of Credit". The letter of credit payment method is generally used in the practice of international trade transactions, it is essentially a document payment Payment promise.”), but was rejected by the customer. Then we recommend using Alibaba Credit Insurance order. The advantage of this method is that regardless of the advance payment or the final payment, it will stay on the third-party account. We will receive the payment only after the customer confirms the receipt. Finally, the customer accepts this plan.
What needs to be reminded is that no matter which payment method is used, we need to receive an advance payment to arrange the factory for production, so customers who want to buy electric hoists should keep this in mind to avoid delaying your construction period.
We are a crane manufacturer located in China, providing crane customization services to global crane customers. If you want to customize a electric chain hoist, you can leave a message on the website or Email: sales010@cranesdq.com, tell us the following information, and our sales manager will contact you:
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