In April 2024, Dongqi Crane manufactured two CD electric wire rope hoists for a Bangladeshi customer. These two electric hoists are hook-fixed and have a lifting capacity of 10 tons. This is the fourth time that this customer has purchased lifting equipment from our company. High-quality product quality is the cornerstone of our long-term cooperation. The order started production in the factory on April 7 and was packed on April 24. We shipped the products to Bangladesh on April 25. If you want to know more about electric wire rope hoists or want to know the latest price of 10-ton electric wire rope hoists, please contact us.
Customer needs analysis
Bangladeshi customers chose Dongqi Crane mainly based on the following needs:
Improve operating efficiency: Customers need to frequently lift heavy objects during the production process, and have extremely high requirements for the lifting capacity and ease of operation of the equipment. The CD-type 10-ton electric wire rope hoist can significantly improve customers' operating efficiency with its powerful lifting capacity and stable performance.
Product quality assurance: As a long-term partner, customers have full trust in the product quality of Dongqi Crane. Dongqi Crane has always adhered to the principle of "quality first" and strictly controlled every link in the production process to ensure that every piece of equipment shipped from the factory can meet or exceed industry standards.
After-sales service support: In addition to product quality, customers also value after-sales service. Dongqi Crane has a complete after-sales service system, which can provide customers with timely and professional technical support and maintenance services to ensure that the equipment is always in the best condition during use.
Dongqi Crane coping strategies
In response to the specific needs of customers, Dongqi Crane has adopted the following response strategies:
Customized production: According to the customer's usage scenarios and specific needs, Dongqi Crane has customized the production of CD-type 10-ton electric wire rope hoist to ensure that the equipment can meet the special requirements of customers.
Strict quality control: During the production process, Dongqi Crane strictly follows the ISO quality management system standards and strictly controls all aspects of raw material procurement, production and processing, assembly and debugging to ensure that product quality reaches the highest standards.
Strengthened after-sales service: In order to better serve customers, Dongqi Crane has set up a dedicated after-sales service team in Bangladesh to provide 24-hour online technical support and rapid response services to ensure that any problems encountered by customers during use can be promptly addressed. solve.
Case Enlightenment
Quality is the basis of survival: In the lifting equipment manufacturing industry, product quality is the basis for the survival and development of enterprises. Only by continuously improving product quality can we win the trust and reputation of customers.
Customized service is key: as market competition intensifies, customer needs are increasingly diverse. If a company wants to stand out in the market, it must provide customized services to meet the individual needs of customers.
After-sales service is the guarantee: A complete after-sales service system is the cornerstone of establishing long-term cooperative relationships between enterprises and customers. Only by providing timely and professional after-sales service can we ensure that customers always feel the company's care and support during use.
The cooperation case between Dongqi Crane and Bangladeshi customers not only demonstrates the company's strong strength and professional level in the field of lifting equipment manufacturing, but also provides valuable experience and inspiration for other companies. In the future development, Dongqi Crane will continue to uphold the principle of "quality first, customer first", continuously improve its own strength and service level, and provide more customers with high-quality products and services.